Business Consultant – Process and Operations (External client facing)


1-2 yrs

Position Business Consultant – Process and Operations (External client facing)
Reports to Account Manager / Lead Consultant
Preferred Location Bangalore

The Company and the Role

About Insorce :
Insorce is an exciting new product company focused on designing and implementing optimized operating models.

We do this by creating solutions that
  1. Achieve the best trade-off between strategic objectives of customer delivery, control, and cost; so that business leaders most effectively address customers, regulators, employees and investors
  2. Use the most relevant and impactful levers across Process re-engineering, Risk management, Operational capacity, Financial budgeting, IT and Teams to achieve these strategic objectives
  3. Realize the full impact of the solution through a tightly coupled, complete, forward looking people, process, and technology implementation plan to rapidly execute for results
Insorce uses its proprietary technology platform, 3-Cubed, to drive results. Maven, is the most complete technology enabled operational design platform comprising
  1. Business logic for effective input of current people, process, systems and risk by understanding the linkages between these
  2. Sophisticated and proprietary algorithms that quantify these relationships to identify where the gaps are; and optimize for the objectives within functional constraints
  3. Libraries of best practices around controls, skills, enterprise architecture for easy selection of the alternatives that best address the gaps to meet the objectives
The Role
The Business Consultant is responsible for effective usage of 3-Cubed within the Client Organization (CO) and successful design and implementation of client projects allocated to them including:
  • assisting clients in identifying and gathering relevant data required to develop and verify digital operating models
  • evaluating available (or lack of) data information requisite to build precise digital models and determining the quality and validity of resultant metrics and analytics on the product.
  • helping clients in building and validating digital operating models on 3-Cubed
  • creating visualizations and dashboards to help CO interpret and make optimal design decisions with the data
  • supporting CO in identifying appropriate projects ensuring effective use of 3-Cubed
  • mapping 3-Cubed features to build relevant APIs to existing product / technology stack in a CO, enabling storing and analysing client information and implementing solutions
  • acting as mentor to various levels within CO, providing advice on effective product usage.
  • interfacing with project managers and clients to ensure successful and timely completion of projects
Key Responsibilities
  • Develop deep expertise on how to design process maps, gather operational data for client specific processes to build and validate operational models on 3-Cubed and provide best alternatives to CO to deal with data lacuna
  • Learn and effectively use the state-of-the-art analytics in 3-Cubed to enable CO to validate and analyse their current state digital operating models
  • Develop deep familiarity with the components of process transformation and translating it to relevant business decisions for various domains within a CO
  • Share best practices with clients on how to achieve product success with 3-Cubed
  • Drive product adoption and achieve process success for customers
  • Understand other competitor / enabling products in process transformation to help client understand the differences between 3-Cubed and other products; how to build an effective digital toolkit to accelerate process transformation
  • Serve as the connective tissue of between Sales, Account Management, Product Management, and other internal groups to share knowledge and drive people towards a common goal
Participate in initiatives to ensure design and implementation processes are improved and sustained
  • Conduct third party research on client specific process to better understand the scope and challenges inherent in the project
  • Review projects regularly to capture lessons learnt and to create case studies, presentations and other collateral to share knowledge and experience across external & internal stakeholders
  • Support 3-Cubed product innovation by discussing new analytics, process patterns, or client situations with the technical team and be prepared to test product features before release
Promotion of Corporate Values
  • It is expected that the post holder will work in a way which furthers the values of Insorce, with reference to customer care, service excellence, highest standards of personal integrity, and employee development.
  • A high degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, including travel and working with global client time zones, locations and deadlines when required, within the scope of the post
Professional qualifications
Education degree
  • MBA with specialization in Operations / Process Excellence is preferred
  • Master’s degree in other disciplines and / or bachelor’s degree will also qualify if backed up with demonstrable work experience
Work Experience
  • 1-2-year prior work experience, of which at least 1-year experience in process excellence or as a product / business consultant
  • Prior demonstrable work experience with Business / Process Consulting Firms or BPOs with OPEx will be preferred
Technical Requirements
  • Competent, hands-on user of Microsoft Office specifically Word, Excel, PowerPoint, MS Visio
  • Knowledge of MS Project is desirable
Key Success Factors
  • Working knowledge of business process mapping and familiarity with financial services
  • Understanding of Process transformation / Solution Design / Transition / Business Transformation initiatives
  • Clarity and conviction in explaining facts and analyses to support solution and implementation buy-in
  • Directed and effective action to adhere to commitments and promises made to customers and colleagues
  • Determination to improve and to deliver work that is of high quality and timely without always having to be asked
  • Actively seeks out new challenges, quickly identifies key issues and workable solutions through effective and logical decisions
  • Ability to work flexibly across a range of simultaneous initiatives and as part of a team
  • High degree of self-motivation along with a desire to gain from a steep learning curve
  • Willingness to travel (as required during client projects)

Sound like this job is for you?

We offer you exciting opportunities to develop in our young and growing company, as well as an attractive skills-based salary. Send us your applications at

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